ZEZEYA | K-Beauty & Korean Skin Care and Beauty Shop:-)
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Delivery Guide

All parcels from ZEZEYA are shipped from Korea. Shipping cost is calculated from Korea to the destination country.

All orders are typically shipped within 72 hours of business hours in Korea after receiving the order.


If you have not entered all the information required for the shipment, ZEZEYA will contact the customer via email,

Delivery may be held indefinitely if the customer does not respond.


Shipping Notice

Please note that import duties are not included in the price of the item. These charges are the buyer’s responsibility.


EMS Notice

The 13 countries below have a stopover in France, but the delivery is delayed due to a problem with the stopover.

[Dominican Republic, Mozambique, Cabo Verde, Cuba, Albania, Bahrain, Congo, Colombia, Djibouti, Gabon, Panama, Senegal, Mauritius]

Middle Eastern Shipping Company - Aramex is the cheapest in the Middle East!

Premium - Safe and fast shipping, shipping available in almost all countries.

EMS Standard - Secure post office delivery!

The lowest shipping cost, but if there is a problem, the confirmation may be delayed and the delivery may take a little longer.

+ Each country may have its own restrictions.

K-Packet is a non-face-to-face delivery service operated by the EMS Post Office. The maximum order weight is 1Kg, and orders larger than this are not possible.

* Please note that we are not responsible for package loss due to non-face-to-face delivery.

All parcels from ZEZEYA are shipped from Korea. Shipping cost is calculated from Korea to the destination country.

All orders are typically shipped within 72 hours of business hours in Korea after receiving the order.


If you have not entered all the information required for the shipment, ZEZEYA will contact the customer via email,

Delivery may be held indefinitely if the customer does not respond.


Shipping Notice

Please note that import duties are not included in the price of the item. These charges are the buyer’s responsibility.


Morocco Notice

For shipments to Morocco, it is required to obtain Ministry of Health approval for the importation of cosmetics.
Therefore, customer can proceed with customs clearance through hire a separate customs broker or a customs broker designated by DHL.


EMS Notice

The 13 countries below have a stopover in France, but the delivery is delayed due to a problem with the stopover.

[Dominican Republic, Mozambique, Cabo Verde, Cuba, Albania, Bahrain, Congo, Colombia, Djibouti, Gabon, Panama, Senegal, Mauritius]

Shipping Notice

Please note that import duties are not included in the price of the item. These charges are the buyer’s responsibility.


Order Value Limit

Due to regulatory customs issues, which can cause extensive delays, ZEZEYA limits order to \$150 or less (excluding cost of shipping).

Customers who wish to purchase more than \$150 , we recommend you place two separate orders to avoid customs issues.


Delivery Failure

* Refund

1. The refund process will not be proceeded until ZEZEYA is informed any official results from the couriers.

2.The customer must provide us the proof of evidence such as pictures for any issues occurred.


* Unclaimed Return

If a parcel is returned to ZEZEYA because it was unclaimed, the customer is responsible for the shipping costs.

ZEZEYA is not responsible for unclaimed parcels.

Middle Eastern Shipping Company - Aramex is the cheapest in the Middle East!

Premium - Safe and fast shipping, shipping available in almost all countries.

EMS - Standard / EMS - Premium Secure post office delivery!

The lowest shipping cost, but if there is a problem, the confirmation may be delayed and the delivery may take a little longer.

+ Each country may have its own restrictions.

K-Packet is a non-face-to-face delivery service operated by the EMS Post Office. The maximum order weight is 1Kg, and orders larger than this are not possible.

* Please note that we are not responsible for package loss due to non-face-to-face delivery.


SHIPPING FEE

    Delivery Failure

    * Refund

    1. The refund process will not be proceeded until ZEZEYA is informed any official results from the couriers.

    2.The customer must provide us the proof of evidence such as pictures for any issues occurred.


    * Unclaimed Return

    If a parcel is returned to ZEZEYA because it was unclaimed, the customer is responsible for the shipping costs.

    ZEZEYA is not responsible for unclaimed parcels.

    This Data was delivered from the shipping company, The information of each country can change from time to time. The most accurate information is to ask customs in each country,

    Please note that ZEZEYA is not responsible for unexpected tariffs.

    If customs clearance is not possible due to the approval of the Ministry of Health, Zezeya is not liable for this.

    If the item is returned for this reason, we will refund it "excluding all expenses incurred by the return". Please keep that in mind.