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Zezeya SignUp Guide
The information you enter when registering as a member is personal information and must never be shared or leaked to others.
If you sign up with inaccurate information, you may not receive certain benefits.
Click the [Sign Up] button on the main site.
Important: Parts marked with ""*"" are required to be entered!
Personal Information
1. Please enter your email in the [Email] field! (This is the email Zezeya will use to contact you.)
2. In [Password], enter the password you want to set yourself.
**A combination of at least three of the following: Upper and lowercase letters/numbers/special characters (8 to 16 characters)
3. In [Confirm Password], enter the same password you entered in step 2.
4. In the [ID] field, directly enter the ID you want to use when logging in to Zezeya.
**ID must be 4 to 16 lowercase letters or combination of letters and numbers.
5. Please enter your name in [Name].
6. Please enter your English name in [English Name].
** This name is the name used for delivery registration. If you write a language other than English in the English name, delivery may not proceed smoothly.
7. Please enter your address ‘correctly’ in [Address]. If you do not enter the address accurately, delivery may not proceed smoothly in the future.
8. Enter your home phone number in [Telephone]. If you do not have a home phone, you do not need to enter it.
9. Please enter your mobile phone number in [Mobile Phone]. It must be entered accurately.
Additional Information
1. In [Nickname], enter the nickname you want to use on Zezeya.
2. Please select your gender in [Gender].
3. Please enter your birthday ‘accurately’ in [Date of Birth].
4. Please enter your wedding anniversary ‘accurately’ in [Anniversary].
5. Please select one item from [How did you get to our site?].
6. In [Recommender], enter the ID of the person who recommended Zezeya to you.
Agree to Terms of Use, Privacy Policy (required).
If you agree to the terms and conditions, check all of them and click the [Join] button at the bottom of the page to complete your registration!
If you sign up with inaccurate information, you may not receive certain benefits.
Click the [Sign Up] button on the main site.
Important: Parts marked with ""*"" are required to be entered!
Personal Information
1. Please enter your email in the [Email] field! (This is the email Zezeya will use to contact you.)
2. In [Password], enter the password you want to set yourself.
**A combination of at least three of the following: Upper and lowercase letters/numbers/special characters (8 to 16 characters)
3. In [Confirm Password], enter the same password you entered in step 2.
4. In the [ID] field, directly enter the ID you want to use when logging in to Zezeya.
**ID must be 4 to 16 lowercase letters or combination of letters and numbers.
5. Please enter your name in [Name].
6. Please enter your English name in [English Name].
** This name is the name used for delivery registration. If you write a language other than English in the English name, delivery may not proceed smoothly.
7. Please enter your address ‘correctly’ in [Address]. If you do not enter the address accurately, delivery may not proceed smoothly in the future.
8. Enter your home phone number in [Telephone]. If you do not have a home phone, you do not need to enter it.
9. Please enter your mobile phone number in [Mobile Phone]. It must be entered accurately.
Additional Information
1. In [Nickname], enter the nickname you want to use on Zezeya.
2. Please select your gender in [Gender].
3. Please enter your birthday ‘accurately’ in [Date of Birth].
4. Please enter your wedding anniversary ‘accurately’ in [Anniversary].
5. Please select one item from [How did you get to our site?].
6. In [Recommender], enter the ID of the person who recommended Zezeya to you.
Agree to Terms of Use, Privacy Policy (required).
If you agree to the terms and conditions, check all of them and click the [Join] button at the bottom of the page to complete your registration!
Order
1. Add the products you want to order to CART.
2. On the CART screen, check the items to order and the total order amount.
- To change the quantity of the selected product, change the quantity and press the [Edit] button.
- You can use the shopping cart and wishlist to order only the products you want or register them as wishlist products.
3. Click [Checkout All] or [Checkout Selected Items] to proceed with your order.
Orderform-----------
4. Re-check the ordered product, quantity, and amount in ORDER & PAYMENT.
5. Enter the ‘correct address’ in SHIPPING ADDRESS.
** If the address is incorrect, delivery may not proceed smoothly, and Zezeya is not responsible for delivery loss resulting from this.
** If you have any requests regarding delivery, please leave a note in the delivery message.
6. In ADDITIONAL INFORMATION, enter your PCCC / Customs ID Number or VAT/Tax ID (Required for Europe), if you have one.
* In countries where it is required, delivery will not be made if the relevant field is left blank.
** If you enter incorrect information, problems may arise during the delivery process, so please be sure to enter 'accurate information'.
** Please note this, especially in Europe, as it is required in most countries.
7. Select a shipping company that can deliver to your country from SHIPPING COMPANY (SHIPPING METHOD).
* Shipping costs and delivery times vary for each shipping company.
8. Discount codes, coupons, and points can be applied in DISCOUNTS/REWARDS.
* For discount methods and coupon application methods, please refer to Program > Sereal Code, Discount Code in the FAQ.
9. In ORDER TOTAL, check whether the price, shipping cost, and discount amount of the products I ordered are accurate.
10. Select the card company you want to use in METHOD OF PAYMENT. Orders and payments will be made through the relevant credit card company.
* If you check Save payment information, the payment company information will be saved the next time you order!
11. Click the [0 PLACE ORDER] button to proceed with payment.
2. On the CART screen, check the items to order and the total order amount.
- To change the quantity of the selected product, change the quantity and press the [Edit] button.
- You can use the shopping cart and wishlist to order only the products you want or register them as wishlist products.
3. Click [Checkout All] or [Checkout Selected Items] to proceed with your order.
Orderform-----------
4. Re-check the ordered product, quantity, and amount in ORDER & PAYMENT.
5. Enter the ‘correct address’ in SHIPPING ADDRESS.
** If the address is incorrect, delivery may not proceed smoothly, and Zezeya is not responsible for delivery loss resulting from this.
** If you have any requests regarding delivery, please leave a note in the delivery message.
6. In ADDITIONAL INFORMATION, enter your PCCC / Customs ID Number or VAT/Tax ID (Required for Europe), if you have one.
* In countries where it is required, delivery will not be made if the relevant field is left blank.
** If you enter incorrect information, problems may arise during the delivery process, so please be sure to enter 'accurate information'.
** Please note this, especially in Europe, as it is required in most countries.
7. Select a shipping company that can deliver to your country from SHIPPING COMPANY (SHIPPING METHOD).
* Shipping costs and delivery times vary for each shipping company.
8. Discount codes, coupons, and points can be applied in DISCOUNTS/REWARDS.
* For discount methods and coupon application methods, please refer to Program > Sereal Code, Discount Code in the FAQ.
9. In ORDER TOTAL, check whether the price, shipping cost, and discount amount of the products I ordered are accurate.
10. Select the card company you want to use in METHOD OF PAYMENT. Orders and payments will be made through the relevant credit card company.
* If you check Save payment information, the payment company information will be saved the next time you order!
11. Click the [0 PLACE ORDER] button to proceed with payment.
Payment
Currently, Zezeya makes payments through Paypal / Paymentwall / Eximbay card companies (VISA, Master, Etc.).
Enter all the information required for payment according to the card company's policy and click the final payment request button to complete the payment.
Please note that if an error occurs during payment, your order may not be processed properly.
caution : - If an error screen appears in the payment window and payment cannot be made, you must write down the 'error screen' and 'error code' and send them to Zezeya email for a quick resolution.
- In the case of overseas payments, if the name of the person actually ordering and the card holder's name are different, the payment may be refused at the discretion of the card company.
- Since the card company may set a limit on the amount that can be paid per month, if the amount that can be paid exceeds the amount, you must request the transaction restriction be lifted from each card company or Zezeya.
(For customers without purchase history, requests to lift transaction restrictions may be rejected.)
- If the Internet is disconnected or you exit the window during payment, your order may not be completed. Therefore, you must complete all steps until the final step to place your order.
Enter all the information required for payment according to the card company's policy and click the final payment request button to complete the payment.
Please note that if an error occurs during payment, your order may not be processed properly.
caution : - If an error screen appears in the payment window and payment cannot be made, you must write down the 'error screen' and 'error code' and send them to Zezeya email for a quick resolution.
- In the case of overseas payments, if the name of the person actually ordering and the card holder's name are different, the payment may be refused at the discretion of the card company.
- Since the card company may set a limit on the amount that can be paid per month, if the amount that can be paid exceeds the amount, you must request the transaction restriction be lifted from each card company or Zezeya.
(For customers without purchase history, requests to lift transaction restrictions may be rejected.)
- If the Internet is disconnected or you exit the window during payment, your order may not be completed. Therefore, you must complete all steps until the final step to place your order.
Shipping Company
EMS: Shipped through each country's post office. Shipping costs are cheaper than other courier companies, but delivery takes about 2 to 3 weeks on average. If there is a problem with delivery, tracking may be difficult.
K-Packet: This is a non-face-to-face delivery service, and orders can be made up to 1kg (excluding the weight of the packaging box).
*Please note that we are not responsible for parcel loss due to non-face-to-face delivery service.
DHL: It is the fastest and safest shipping company in the world, but has the disadvantage of high shipping costs. This is the delivery company that has the most countries available for delivery.
Aramex: This shipping company is the cheapest for areas near the Middle East. After transiting from Korea to Dubai, delivery is made to each country.
RINCOS: A specialized delivery agency located in Korea for the Americas, Europe, and Asia. It has the advantage of being a little cheaper than other similar areas, but if a problem arises, resolution can be a bit slow.
All shipping companies above may have documents and information required by each country when shipping overseas.
If this information is not delivered properly, delivery may not proceed smoothly. Please be aware that refunds, etc. cannot be processed due to this.
K-Packet: This is a non-face-to-face delivery service, and orders can be made up to 1kg (excluding the weight of the packaging box).
*Please note that we are not responsible for parcel loss due to non-face-to-face delivery service.
DHL: It is the fastest and safest shipping company in the world, but has the disadvantage of high shipping costs. This is the delivery company that has the most countries available for delivery.
Aramex: This shipping company is the cheapest for areas near the Middle East. After transiting from Korea to Dubai, delivery is made to each country.
RINCOS: A specialized delivery agency located in Korea for the Americas, Europe, and Asia. It has the advantage of being a little cheaper than other similar areas, but if a problem arises, resolution can be a bit slow.
All shipping companies above may have documents and information required by each country when shipping overseas.
If this information is not delivered properly, delivery may not proceed smoothly. Please be aware that refunds, etc. cannot be processed due to this.
Zezeya Point
Zezeya Points are points that can be used at per point until the amount paid on the Zezeya site is or more.
Enter the amount you wish to use for 'ZEZEYA Points' on the order form and it will be automatically deducted from the payment amount.
Points can be accumulated in a variety of ways within Zezeya.com.
- Install the Zezeya app or consent to push notifications
- Write a review
- App connection through APP push notification (within 24 hours of push notification)
- promotion
Enter the amount you wish to use for 'ZEZEYA Points' on the order form and it will be automatically deducted from the payment amount.
Points can be accumulated in a variety of ways within Zezeya.com.
- Install the Zezeya app or consent to push notifications
- Write a review
- App connection through APP push notification (within 24 hours of push notification)
- promotion
Change Personal Information
You can change your information at any time by following these steps:
1. After logging in to the site, click [My Page] at the top of the site to access.
2. Click [EDIT PROFILE] and enter your password (for identity verification).
3. Change the parts you want to change on the My Profile page and click the [Save] button at the bottom to complete the modifications.
1. After logging in to the site, click [My Page] at the top of the site to access.
2. Click [EDIT PROFILE] and enter your password (for identity verification).
3. Change the parts you want to change on the My Profile page and click the [Save] button at the bottom to complete the modifications.
etc
Detailed information about each product can be found directly on the product detail page.
Brand: The brand name of the product is displayed. If you click on the brand name, you can go to that brand's category.
Retail: Indicates the consumer price of the product. This is not the actual price being sold on Zezeya, and the actual selling price can be checked in ‘Price’.
Price: This is the actual selling price of the product. This is the price that buyers will actually purchase.
Expiration date: This is the expiration date of the product. Among the products currently in stock, the shortest expiration date is listed. (= You may receive items after the expiration date.)
Inventory amount: Indicates the current inventory of the product. When the stock runs out, the product will be out of stock and orders will temporarily become unavailable. Hurry before stock runs out! :)
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EDITOR'S NOTE -> This is a section where Zezeya's MDs briefly explain each product.
DETAIL -> Contains detailed information about the product.
Product Information
-> The skin type recommended by Zezeya, overall size and weight, and country of origin are also listed.
[Benefits]
It explains the efficacy and effects of the product, and also includes the key ingredients of the product and the number of options (if there are multiple options).
[How to use]
It explains how to use the product. We are explaining the most 'basic' method of using this product. INGREDIENTS -> All ingredients of the product are listed, so you can easily check the ingredients at once. For products with many options, the ingredients of the first option product are included (ex. Lip Tint, Eye shadow).
KEY WORD -> Indicates the key keywords of the product. When you click on a hashtag, you will be taken to the search window using that hashtag's keyword.
[BUY NOW] - You can ‘buy now’ the product.
[CART] - You can add the product to your shopping cart. If you keep adding the same product to your shopping cart, the quantity will increase.
[WISH LIST] - You can add the product to your wish list.
*Difference between shopping cart and wishlist: In the shopping cart, you can place items in the cart and pay at once, but in the case of a wishlist, you must go to the wishlist page separately and add the products to the shopping cart again. If you use a wish list, you can prevent 'accidental ordering'.
You can check reviews from actual buyers of the product in [Review] on the detail page. (If there are no reviews for the product, they will not be displayed.)
You can ask questions about the product in [Q&A].
About the products on display at the bottom of the detail page:
Related Products - Other products recommended to you based on data from that product!
Today's BEST Item - Products with the highest sales in the last 24 hours.
Today's TOP Viewed Item - These are the products with the most views in the last 24 hours.
Items with a High Order Rate - These are products with the highest sales volume relative to the number of views in the last 24 hours.
New Item - These are new products newly posted on Zezeya.
Brand: The brand name of the product is displayed. If you click on the brand name, you can go to that brand's category.
Retail: Indicates the consumer price of the product. This is not the actual price being sold on Zezeya, and the actual selling price can be checked in ‘Price’.
Price: This is the actual selling price of the product. This is the price that buyers will actually purchase.
Expiration date: This is the expiration date of the product. Among the products currently in stock, the shortest expiration date is listed. (= You may receive items after the expiration date.)
Inventory amount: Indicates the current inventory of the product. When the stock runs out, the product will be out of stock and orders will temporarily become unavailable. Hurry before stock runs out! :)
-------------------------
EDITOR'S NOTE -> This is a section where Zezeya's MDs briefly explain each product.
DETAIL -> Contains detailed information about the product.
Product Information
-> The skin type recommended by Zezeya, overall size and weight, and country of origin are also listed.
[Benefits]
It explains the efficacy and effects of the product, and also includes the key ingredients of the product and the number of options (if there are multiple options).
[How to use]
It explains how to use the product. We are explaining the most 'basic' method of using this product. INGREDIENTS -> All ingredients of the product are listed, so you can easily check the ingredients at once. For products with many options, the ingredients of the first option product are included (ex. Lip Tint, Eye shadow).
KEY WORD -> Indicates the key keywords of the product. When you click on a hashtag, you will be taken to the search window using that hashtag's keyword.
[BUY NOW] - You can ‘buy now’ the product.
[CART] - You can add the product to your shopping cart. If you keep adding the same product to your shopping cart, the quantity will increase.
[WISH LIST] - You can add the product to your wish list.
*Difference between shopping cart and wishlist: In the shopping cart, you can place items in the cart and pay at once, but in the case of a wishlist, you must go to the wishlist page separately and add the products to the shopping cart again. If you use a wish list, you can prevent 'accidental ordering'.
You can check reviews from actual buyers of the product in [Review] on the detail page. (If there are no reviews for the product, they will not be displayed.)
You can ask questions about the product in [Q&A].
About the products on display at the bottom of the detail page:
Related Products - Other products recommended to you based on data from that product!
Today's BEST Item - Products with the highest sales in the last 24 hours.
Today's TOP Viewed Item - These are the products with the most views in the last 24 hours.
Items with a High Order Rate - These are products with the highest sales volume relative to the number of views in the last 24 hours.
New Item - These are new products newly posted on Zezeya.
Privacy Policy
Annecy Co.,Ltd (herein after referred to as “the Company”) regards the privacy of users as highly important and complies with all regulations concerning the “Act on Protection of Information and Promotion of Utilization of Information and Communications Network.”
By stating its privacy policy as shown below, the Company hereby informs users of the purpose and use of personal information provided by the user to the Company, and the measures taken for the protection of their personal information.
● Personal information collected and the means of collection
A. Information we collect
• The Company collects the following data for the purpose of membership sign-ups, consultations, and service applications.
o When signing up for membership: Name, birthday, gender, ID, password, home phone number, mobile number, e-mail, legal representative information for subscribers under the age of 14.
o When applying for services: Address, payment information
• Information collected through use of online services or the processing process: use record, access log, cookies, connecting IP information, payment record, unruly use, and others.
B. Means of collecting personal information
• Personal information is collected through the website, letter, message boards, e-mail, event entries, delivery request forms, phone, fax, and generated data collection tool.
● Purpose of collection and use of personal information
The Company collects personal information for the following purposes and use.
• Provision of services obligated by fulfillment of contract and the payment that follows
Supply content, purchase and payment, delivery of goods, billing statements and others, user verifications for financial transactions and financial services.
• Member management
Identify user to access members-only services, verify user, prevent unauthorized use, check membership subscription, validate age, confirm consent/agreement from legal representative for users under the age of 14, handle complaints and civil affairs, and deliver notices.
• Marketing and promotional use
Delivery of events and unsolicited advertisements; gain a statistical understanding of the members’ frequency of access to and use of site.
● Period of possession and utilization of personal information
As a general rule, once the personal data has fulfilled the purposes for which they were collected, they are to be immediately discarded. Except for the following that will be retained for certain periods for reasons noted below.
A. Information held according to the Company’s internal policies
Even when a member has canceled his/her membership, the member’s personal information may be retained for 3 years from the date of cancelation in order to resolve future disputes, to cooperate with the requests of law enforcement agencies, and to prevent the recurrence of fraudulent uses by unruly members.
B. Grounds for holding personal information according to applicable statutes
If retention of personal information is deemed necessary to operate in accordance to the provisions of relevant laws and regulations, including the Act on Consumer Protection in Electronic Commerce, then they will be held in possession by the Company for a certain period of time set by the relevant laws as noted below.
• Records related to contracts or withdrawal of subscription:
o Purpose of possession: Act on Consumer Protection in Electronic Commerce
o Possession period: 5 years
• Records related to payment and supply of goods
o Purpose of possession: Act on Consumer Protection in Electronic Commerce
o Possession period: 5 years
• Records related to consumer complaints or dispute settlement
o Purpose of possession: Act on Consumer Protection in Electronic Commerce
o Possession period: 3 years
• Records of log
o Purpose of possession: Protection of Communications Secrets Act
o Possession period: 3 months
● Procedures and methods of discarding personal information
As a general rule, once the personal data has fulfilled the purposes for which they were collected, they are immediately discarded. The procedure and method to discard is detailed below.
• Discarding procedure
Following the cause for information protection according to the internal policies or related statutes, once the personal data has fulfilled the purposes they will be transferred to a separate database(DB) (or filed separately in a folder if in paper form), then it will be discarded after a certain period of time. Personal information that is transferred to a separate DB will not be used for any other purposes except in the case of the law.
• Discarding method
Use technical method to stop reproduction of personal information saved in electronic form.
● Disclosing personal information
As a general rule, the Company shall not disclose user’s personal information to any external party except for the cases below.
• Prior consent from user
• Following the legislation rule or when law enforcement agencies require such information for investigative purposes during the process as prescribed by the law.
● Consignment of collected personal information
For the provision of services, the Company consigns collected personal information to specialized companies detailed below.
• Consignee: EMS,DHL,Aramex
• Details of consignment: Name, Adress, Order list, Payment amount, Shipping memo etc.
● The rights of users and legal representatives and methods of exercising those rights
• The user may view or edit his/her personal information and request to terminate membership at any time.
• To view or edit a user’s personal information, click on ‘Edit Personal Information’ (or ‘Edit Member Information’) and to cancel subscription (terminate membership) click on ‘Terminate Membership.’ Upon clicking, you’ll be directed to an identification process before you can directly access, correct, or cancel membership.
• User may contact the chief privacy officer by letter, telephone or email, and necessary actions will be taken.
• Should a user request corrections on errors of personal information, the Company shall not use or provide any personal information until a correction is made. In addition, if the wrong personal information has already been provided to a third party, the Company shall immediately notify them so that a proper correction can be made.
• If personal information is canceled or deleted upon request of user, the Company will comply with the terms specified under “Period of possession and utilization of personal information,” and prohibit disclosure or use for any other purposes.
● Install, manage and deny operation of device for automatic collection of personal information
The Company uses ‘cookies’ that frequently save and retrieve your information. A cookie is a very small text file that the server, used to operate the Company’s website, sends to your browser. The file is saved in the hard disk of your computer.
The Company uses cookies for the following purposes:
• Use and purpose of cookies
o To analyze the frequencies of a member and non-member’s visit, understand user’s preferences and interests and track user’s footprints, and carry out target marketing and provide customized service by checking level of participation in various events and number of visits.
o You have the right of choice in regards to the installation of cookies. Accordingly, you may allow all cookies by modifying your cookie settings, go through a confirmation process whenever a cookie is saved, or refuse to have all cookies saved.
• Settings to reject establishment of cookies
o To reject establishment of cookies, select options on your web browser and change your settings to allow all cookies, go through a verification process before saving cookies, or reject to save all cookies.
o Example (For Internet Explorer)
- Go to ‘Tools’ located on the top of Web Browser > Internet Options > Privacy
o However, there may be certain difficulties in using the services if you reject the installment of cookies.
● Civil services with respect to personal information
To protect your personal information and deal with complaints related to personal information, the Company has appointed the following department and chief privacy officer.
• Principal Privacy Officer
Name: Bomi, Yang
Department: Operation Support Team
Phone Number: +82 31-977-8778
Email: annecy@annecy.kr
• Chief Privacy Officer
Name: Younggeun, Cheon
Department: CEO
Phone Number: +82 10 5297 8191
Email: annecy@annecy.kr
• You may report all complaints related to privacy protection, in using the Company’s service, to the chief privacy officer or the department in charge.
• The Company shall provide prompt and sufficient answers to your report.
• For further consultation or report on other privacy infringements, contact the following the following agencies.
o Privacy Rights Violation Complaint Center (privacy.kisa.or.kr / 118)
o Cybercrime Investigation Department, Supreme Prosecutor’s Office (www.spo.go.kr / 02-3480-2000)
o Cyber Bureau, National Police Agency (www.ctrc.go.kr/ 182)
● Duty to notify
The Company shall notify users of any changes to this privacy policy through the website (or through individual notifications).
• This privacy policy will be enforced starting 2023Y, 04M 1D.
By stating its privacy policy as shown below, the Company hereby informs users of the purpose and use of personal information provided by the user to the Company, and the measures taken for the protection of their personal information.
● Personal information collected and the means of collection
A. Information we collect
• The Company collects the following data for the purpose of membership sign-ups, consultations, and service applications.
o When signing up for membership: Name, birthday, gender, ID, password, home phone number, mobile number, e-mail, legal representative information for subscribers under the age of 14.
o When applying for services: Address, payment information
• Information collected through use of online services or the processing process: use record, access log, cookies, connecting IP information, payment record, unruly use, and others.
B. Means of collecting personal information
• Personal information is collected through the website, letter, message boards, e-mail, event entries, delivery request forms, phone, fax, and generated data collection tool.
● Purpose of collection and use of personal information
The Company collects personal information for the following purposes and use.
• Provision of services obligated by fulfillment of contract and the payment that follows
Supply content, purchase and payment, delivery of goods, billing statements and others, user verifications for financial transactions and financial services.
• Member management
Identify user to access members-only services, verify user, prevent unauthorized use, check membership subscription, validate age, confirm consent/agreement from legal representative for users under the age of 14, handle complaints and civil affairs, and deliver notices.
• Marketing and promotional use
Delivery of events and unsolicited advertisements; gain a statistical understanding of the members’ frequency of access to and use of site.
● Period of possession and utilization of personal information
As a general rule, once the personal data has fulfilled the purposes for which they were collected, they are to be immediately discarded. Except for the following that will be retained for certain periods for reasons noted below.
A. Information held according to the Company’s internal policies
Even when a member has canceled his/her membership, the member’s personal information may be retained for 3 years from the date of cancelation in order to resolve future disputes, to cooperate with the requests of law enforcement agencies, and to prevent the recurrence of fraudulent uses by unruly members.
B. Grounds for holding personal information according to applicable statutes
If retention of personal information is deemed necessary to operate in accordance to the provisions of relevant laws and regulations, including the Act on Consumer Protection in Electronic Commerce, then they will be held in possession by the Company for a certain period of time set by the relevant laws as noted below.
• Records related to contracts or withdrawal of subscription:
o Purpose of possession: Act on Consumer Protection in Electronic Commerce
o Possession period: 5 years
• Records related to payment and supply of goods
o Purpose of possession: Act on Consumer Protection in Electronic Commerce
o Possession period: 5 years
• Records related to consumer complaints or dispute settlement
o Purpose of possession: Act on Consumer Protection in Electronic Commerce
o Possession period: 3 years
• Records of log
o Purpose of possession: Protection of Communications Secrets Act
o Possession period: 3 months
● Procedures and methods of discarding personal information
As a general rule, once the personal data has fulfilled the purposes for which they were collected, they are immediately discarded. The procedure and method to discard is detailed below.
• Discarding procedure
Following the cause for information protection according to the internal policies or related statutes, once the personal data has fulfilled the purposes they will be transferred to a separate database(DB) (or filed separately in a folder if in paper form), then it will be discarded after a certain period of time. Personal information that is transferred to a separate DB will not be used for any other purposes except in the case of the law.
• Discarding method
Use technical method to stop reproduction of personal information saved in electronic form.
● Disclosing personal information
As a general rule, the Company shall not disclose user’s personal information to any external party except for the cases below.
• Prior consent from user
• Following the legislation rule or when law enforcement agencies require such information for investigative purposes during the process as prescribed by the law.
● Consignment of collected personal information
For the provision of services, the Company consigns collected personal information to specialized companies detailed below.
• Consignee: EMS,DHL,Aramex
• Details of consignment: Name, Adress, Order list, Payment amount, Shipping memo etc.
● The rights of users and legal representatives and methods of exercising those rights
• The user may view or edit his/her personal information and request to terminate membership at any time.
• To view or edit a user’s personal information, click on ‘Edit Personal Information’ (or ‘Edit Member Information’) and to cancel subscription (terminate membership) click on ‘Terminate Membership.’ Upon clicking, you’ll be directed to an identification process before you can directly access, correct, or cancel membership.
• User may contact the chief privacy officer by letter, telephone or email, and necessary actions will be taken.
• Should a user request corrections on errors of personal information, the Company shall not use or provide any personal information until a correction is made. In addition, if the wrong personal information has already been provided to a third party, the Company shall immediately notify them so that a proper correction can be made.
• If personal information is canceled or deleted upon request of user, the Company will comply with the terms specified under “Period of possession and utilization of personal information,” and prohibit disclosure or use for any other purposes.
● Install, manage and deny operation of device for automatic collection of personal information
The Company uses ‘cookies’ that frequently save and retrieve your information. A cookie is a very small text file that the server, used to operate the Company’s website, sends to your browser. The file is saved in the hard disk of your computer.
The Company uses cookies for the following purposes:
• Use and purpose of cookies
o To analyze the frequencies of a member and non-member’s visit, understand user’s preferences and interests and track user’s footprints, and carry out target marketing and provide customized service by checking level of participation in various events and number of visits.
o You have the right of choice in regards to the installation of cookies. Accordingly, you may allow all cookies by modifying your cookie settings, go through a confirmation process whenever a cookie is saved, or refuse to have all cookies saved.
• Settings to reject establishment of cookies
o To reject establishment of cookies, select options on your web browser and change your settings to allow all cookies, go through a verification process before saving cookies, or reject to save all cookies.
o Example (For Internet Explorer)
- Go to ‘Tools’ located on the top of Web Browser > Internet Options > Privacy
o However, there may be certain difficulties in using the services if you reject the installment of cookies.
● Civil services with respect to personal information
To protect your personal information and deal with complaints related to personal information, the Company has appointed the following department and chief privacy officer.
• Principal Privacy Officer
Name: Bomi, Yang
Department: Operation Support Team
Phone Number: +82 31-977-8778
Email: annecy@annecy.kr
• Chief Privacy Officer
Name: Younggeun, Cheon
Department: CEO
Phone Number: +82 10 5297 8191
Email: annecy@annecy.kr
• You may report all complaints related to privacy protection, in using the Company’s service, to the chief privacy officer or the department in charge.
• The Company shall provide prompt and sufficient answers to your report.
• For further consultation or report on other privacy infringements, contact the following the following agencies.
o Privacy Rights Violation Complaint Center (privacy.kisa.or.kr / 118)
o Cybercrime Investigation Department, Supreme Prosecutor’s Office (www.spo.go.kr / 02-3480-2000)
o Cyber Bureau, National Police Agency (www.ctrc.go.kr/ 182)
● Duty to notify
The Company shall notify users of any changes to this privacy policy through the website (or through individual notifications).
• This privacy policy will be enforced starting 2023Y, 04M 1D.
Terms of Service
● Article 1 (Purpose)
The purpose of the following Terms and Conditions of Use(‘T&C’) is to establish guidelines on rights, duties and responsibilities of ZezeyaUsers utilizing the internet-related services (hereinafter referred to as the ‘Services’) provided by the Zezeya (hereinafter referred to as the ‘Mall’) operated by company (e-commerce company).『Unless transactions contradict its properties, the following terms apply to e-commerce transactions utilizing methods of PC communication, wireless and others』
● Article 2 (Definition)
① ‘Mall’ refers to a virtual business site established by company to trade goods or services (hereinafter referred to as ‘Goods and Services’) using computers and information communication facilities to provide Goods and Services to Users. The term can also be defined as a company operating a Zezeya.
② ‘User’ refers to a Member and Non-Member who has accessed the ‘Mall’ to use the services provided by the ‘Mall’ in accordance with this T&C.
③ ‘Member’ refers to a person who subscribes to become a Member by providing personal information to the ‘Mall’ and receive information about the ‘Mall’ and become a continual User of the services provided by the ‘Mall.’
④ ‘Non-Member’ refers to a User of services provided by the ‘Mall’ without subscription.
● Article 3 (Display, Explanation and Amendment of Terms and Conditions of Use)
① The ‘Mall’ shall, for easy recognition by Users, display the contents of this T&C, name of company and representative, business address(including an address handling customer complaints), phone number, fax number, email address, business license number, e-commerce permit number, and the name of personal information manager on the main page of the ‘Mall’. Only the content of this T&C can be displayed though a link page.
② Prior to User’s final agreement to this T&C, the ‘Mall’ shall provide a separate link or pop-up screen to obtain User’s verification on the terms of cancellation rights, delivery responsibilities, refund conditions and other important details.
③ The ‘Mall’ may make amendments within the permissible range without violating applicable laws such as Consumer Protection Laws, Regulation of T&C Act, e-commerce Transaction Act, Electronic Signature Act, Information and Communication Network Promotion Act, Door-To-Door Sales Act, and other related Consumer Protection Laws.
④ The ‘Mall’ shall specify the effective date and the reasons for amendment of the terms and have post on the initial screen for 7 days prior to effective date until the day before the effective date. If the amendment is modified to the User’s disadvantage, then the ‘Mall’ shall grant at least 30 days of grace period for notice. In this case, the ‘Mall’ shall clarify the ‘before and after’ changes in an ‘easy-to-understand’ manner.
⑤ When the ‘Mall’ makes an amendment to the T&C, the modified T&C shall be applied only to contracts concluded after the effective date, whereas all contracts concluded before the effective date will remain under the provisions of the old T&C. However, if the User who has already signed the contract wishes to have the amendments administered, then the User may send his/her intent to the ‘Mall’ and acquire consent from the ‘Mall’ within the notice period stated in Clause ③ and it shall be applied accordingly.
⑥ Any information not specified and interpreted in this T&C shall be in accordance with the e-commerce Transaction Guidelines and Related Consumer Protection Acts provided by the Fair Trade Commission and other applicable Consumer Protection Laws and Regulation of T&C Act.
● Article 4 (Provision & Replacement of Service)
① The ‘Mall’ shall perform the following duties:
1. Provide information regarding Goods and Services and conclude purchasing contracts.
2. Deliver Goods and Services on purchase contract.
3. Other duties designated by the ‘Mall.’
② The ‘Mall’ may replace Goods and Services provided in future T&C in the event that Goods and Services are sold out or technical specifications are revised. In this case, the ‘Mall’ shall immediately announce the replacement of Goods and Services and the date of application on the page where present Goods and Services are displayed.
③ In the event that Goods and Services are replaced because of a change in technical specifications or when Goods and Services are sold out, the ‘Mall’ shall immediately notify the cause of replacement to the addresses of the Users.
④ Following the previous Clause, the ‘Mall’ shall compensate for all damages caused. However, this shall not apply if the ‘Mall’ proves that such event is not caused by its intention or negligence.
● Article 5 (Suspension of Service)
① The ‘Mall’ may temporarily suspend its services as a result of the following reasons: maintenance of computers and telecommunications equipment, replacement or damage repairs, and interruption of communication.
⑤ The ‘Mall’ shall compensate User or any Third Party Member of damages caused by the temporary suspension of services due to reason(s) detailed in Clause ①. However, this shall not apply if the ‘Mall’ proves that such event is not caused by its intention or negligence.
② In the case of a conversion of business item, abandonment of business, merging between businesses and for other various reasons, the ‘Mall’ shall notify the consumer as specified in Article 8 and reward consumer in accordance with the conditions suggested by the original ‘Mall.’ However, if the ‘Mall’ does not advise such standard of compensation, the ‘Mall’ shall pay Users for their mileage or reserve in kind or cash of which value corresponds to the currency being used at the ‘Mall.’
● Article 6 (Membership)
① The User shall apply for Membership by expressing his/her intent to agree to this T&C after filling out the form designated by the ‘Mall’ with Member’s personal information.
② The ‘Mall’ shall register all Users who apply for Membership in the manner stipulated in Clause ① unless the User is not engaged in one of the following issues:
1. After the applicant has lost Membership for reasons indicated in Article 7 Clause ③, the applicant may acquire approval to re-subscribe for Membership three years after the loss of Membership.
2. Entry of false information or omission in the registration form.
3. If deemed that registering the User would result in significant hindrances to the ‘Mall.’
③ Establishment of Membership becomes effective at the time that the Member receives the ‘Mall’s approval of Membership.
④ The Member shall immediately notify any changes in his/her personal information to the ‘Mall in accordance with Article 15 Clause ① through email or other methods of communication.
● Article 7 (Withdrawal from Membership & Loss of Eligibility)
① Members of the ‘Mall’ may request, at any time, to withdraw from Membership and the ‘Mall’ shall immediately process the request.
② The ‘Mall’ may limit or suspend Membership for the following reasons:
1. Entry of false information or omission in the registration form.
2. If the purchase payment of goods and other ‘Mall’ usage related liabilities have not been paid for before the appointed date.
3. If Member interferes with others to use the ‘Mall’ or threatens the order of e-commerce (such as the illegal use of personal information).
4. If Member uses the ‘Mall’ to act against public order and morals prohibited by the law and this ‘T&C.’
③ The ‘Mall’ may forfeit Membership of the Member whose Membership was suspended or limited, if the same actions are repeated twice or more, or if the cause is not corrected within 30 days.
④ When the ‘Mall’ forfeits Membership, all information will be cancelled. Prior to cancellation, the ‘Mall’ shall notify the Member and give at least 30 days or more to grant an opportunity to explain the cause.
● Article 8 (Notification to Members)
① Any notifications from the ‘Mall’ will be sent to the email address designated in advance by the Member during registration.
② In the event of sending notifications to unspecified Members, a display of notifications on the notice board on the website for 1 week or more may replace sending emails. However, the ‘Mall’ shall send individual notice to a Member in regards to matters which may have a significant influence in his/her transaction.
● Article 9 (Application for Purchase)
The User shall apply for purchase in the following manner or in a similar manner, and the ‘Mall’ shall provide the User with the following information in an ‘easy-to-understand’ manner to aid in his/her request for purchase. However, Members are exempt from items 2 and 4 below.
1. Search and select Goods and Services
2. Enter name, address, phone number, email address (or mobile phone number)
3. Confirm matter(s) in respect to the contents of this T&C, limited cancellation policies, delivery fees, installation fees, and others
4. Express agreement to this T&C and confirm or refuse the above Item 3 (ex. mouse click)
5. Apply and confirm purchase of goods; Agree to allow confirmation of application from the ‘Mall’
6. Select payment method
● Article 10 (Conclusion of Contract)
① The ‘Mall’ may not accept request for purchase in Article 9 if it falls under one of the following items. In the event of concluding a contract with a minor, the ‘Mall’ shall notify that the failure to acquire agreement from a legal representative may cause cancellation of the contract by the minor him/herself or the legal representative.
1. Entry of false information or omission in the registration form
2. Purchase of cigarettes and liquor and other Goods and Services prohibited by the Youth Protection Law
3. If deemed that accepting application for purchase may cause technical problems to the ‘Mall’
② The contract is deemed to be concluded when the acceptance of the ‘Mall’ is delivered to the User in the form stipulated in Clause ① of Article 12.
③ The acceptance of the ‘Mall’ shall include confirmation on the User’s request for purchase, availability of sales, and correction or cancellation of the request for purchase.
● Article 11 (Payment Method)
The method of payment for Goods and Services purchased through the ‘Mall’ may be selected from the following items. The ‘Mall’ may not collect any additional fees regarding payment for Goods and Services.
1. Account transfer through phone banking, internet banking, mail banking and others.
2. Card payment through prepaid card, debit card, credit card, and others.
3. Online bank transfer
4. Electronic money
5. Payment upon receipt
6. Mileage points or points offered by the ‘Mall’
7. Gift voucher contracted or approved by the ‘Mall’
8. Other means of electronic payment
● Article 12 (Notice of Receipt, Change and Cancellation of Application for Purchase)
① The ‘Mall’ shall send a notice of receipt to the User after receiving the User’s application for purchase.
② In the case of a discord between the User’s intent and the received notice, the User may change or cancel the application for purchase immediately after receipt. If the request for change or cancellation is made prior to delivery, the ‘Mall’ shall process the request accordingly without any delay. In the event that payment has already been made, User shall follow the guidelines detailed in Article 15 - Cancellation of Purchase.
● Article 13 (Provision of Goods and Services)
① Unless otherwise specified, the ‘Mall’ shall take necessary measures such as customizing production and packaging and deliver Goods and Services within 7 days from the date of purchase. However, if the ‘Mall’ has already received payment in whole or in part, then delivery shall be processed within 2 business days from the date of receipt. In such instances, the ‘Mall’ shall take necessary measures to inform the User on procedures of provision and delivery status of Goods and Services.
② The ‘Mall’ shall specify delivery method, payer, and delivery time for each delivery method for the Goods and Services purchased by the User. In the event that the ‘Mall’ exceeds the designated period of delivery, it shall compensate the User for damages. However, this shall not apply if the ‘Mall’ proves that such event is not caused by its intention or negligence.
● Article 14 (Refund)
In the event that the Goods and Services are sold-out or unavailable and cannot be provided or delivered to a User who applied for purchase, the ‘Mall’ shall notify the User without any delay, and if payment for Goods and Services has already been made in advance, the ‘Mall’ shall take necessary measures or refund payment within 2 business days from the date of receipt.
● Article 15 (Effect of Cancellation of Purchase)
① In the event of a return of Goods from a User, the ‘Mall’ shall refund payment of Goods within 3 business days. In the event of a delay in refund, the ‘Mall’ shall pay User with the interest calculated by the number of days delayed with the overdue interest rate set by the Fair Trade Commission.
② In regards to the above-mentioned case, if the User made payment of Goods with credit card or electronic money, the ‘Mall’ shall immediately request the business who provided such payment method to suspend or cancel payment.
③ In the event of any cancellation of purchase, the User shall bear the costs arising from returning the Goods. On the account of the User’s cancellation of purchase, the ‘Mall’ shall not claim charge for cancellation or compensation for damage. However, in the event of a cancellation of purchase caused by a discord in the contents of Goods and the advertisement or the provision of contract, the ‘Mall’ shall bear the costs of returning the Goods.
④ If the User bore the delivery fees when he/she received the Goods, the ‘Mall’ shall specify and make noticeable as to who would bear the delivery fees upon cancellation of purchase.
● Article 16 (Protection of Personal Information)
① The ‘Mall’ collects a minimum amount of information necessary to execute the purchase contract with Users. The following items are necessary information and others are optional.
1. Name
2. Address
3. Phone number
4. Preferred ID (for Members)
5. Password (for Members)
6. Email address (or mobile phone number).
② The ‘Mall’ must obtain approval from User when collecting personal information used for identification/verification of User.
③ Personal information may not be used for any other purposes or be provided to any Third Party without the approval of the User, and the ‘Mall’ shall be responsible for any violation of the matter. Except for the following case items:
1. For delivery of Goods, the ‘Mall’ provides the delivery service provider with minimum information of User(name, address, phone number) to perform such duty
2. For statistics, academic research or market research purposes, using the information provided in a form where individuals are not identifiable
3. For transacting payment of Goods requiring personal information
4. For personal identification purposes to prevent illegal use of personal information
5. For an inevitable case by regulation of law or legislation
④ In the event that the ‘Mall’ is required to acquire the approval of User by Clause ② and ③, the ‘Mall’ shall specify its personal information manager (affiliation, name, phone number, other contact information), purpose of collection and use of information, information about Third Party (recipient, purpose of provision and the information to be provided), and the provisions stipulated in Clause ② of Article 22 of the Law related to the Stimulation of Use of Information and Communication Network & Information Protection. The User may at any time cancel his/her approval.
⑤ User may, at any time, request for confirmation and correction of error in their personal information possessed by the ‘Mall,’ and the ‘Mall’ shall be responsible for taking any necessary measures without any delay. In the event that a User requests for the correction of an error, the ‘Mall’ shall not use the applicable personal information until error is corrected.
⑥ For protection of personal information, the ‘Mall’ shall limit the number of managers and be responsible for any damages caused by loss, disclosure or falsification of personal information of the User which includes credit card and bank account information.
⑦ The ‘Mall’ or any Third Parties who received personal information from the ‘Mall,’ shall without any delay destroy all personal information once the purpose of collection has been achieved.
● Article 17 (Obligations of the ‘Mall’)
① The ‘Mall’ shall not take any actions against public policy or actions restricted by the law and this T&C. The ‘Mall’ shall put its best efforts in providing Goods and Services on a stable basis in accordance with the provisions in this T&C.
② The ‘Mall’ shall be equipped with a security system to protect personal information of Users (including credit information) and provide a safe environment for Users to use the online services.
③ In accordance with Article 3 of the Law related to 『Fairness of Display and Advertisement』, the ‘Mall’ shall be responsible to compensate User(s) if damages were caused by displaying or adding unjust or unreasonable advertisement for certain Goods and Services
④ The ‘Mall’ shall not send any profit-making emails which are not wanted by Users.
● Article 18 (Obligations for ID & Password of Member)
① Member shall be responsible for the management of his/her ID and password, except for the case in Article 17.
② Member shall not allow any Third Party to use his/her ID and password.
③ When a Member recognizes that his/her ID and/or password is stolen or is being used by a Third Party, the Member shall immediately notify the ‘Mall’, and follow the instructions of the ‘Mall.’
● Article 19 (Obligations of User)
Users shall not:
1. Register false information at the time application or revision of information
2. Use others’ personal information
3. Change information displayed on the ‘Mall’
4. Remit or display information (computer program and others) other than the information put on by the ‘Mall’
5. Infringe copyright or intellectual property rights of the ‘Mall’ or the Third Party
6. Take any action that harms the reputation and interrupts the operation of the ‘Mall’ or a Third Party
7. Disclose or display any information containing indecent or violent message, video, voice, and other information going against good public order and morals.
● Article 20 (Relationship between Linking Mall & Linked Mall)
① In the event that the main mall and the sub-mall are linked with a hyperlink (ex. the subject of hyperlink includes text, image and video), the former is called as the Linking Mall (Website) and the latter is called as the Linked Mall (Website).
② If the Linking Mall specifies and notifies the fact that it is not responsible for any transaction with the User for any Goods and Services independently provided by the Linked Mall on the initial page of the website of the Linking Mall or a pop-up window, then the Linking Mall is not responsible for such transaction.
● Article 21 (Copyright & Limitation of Use)
① The copyright and other intellectual property rights for the works produced by the ‘Mall’ shall belong to the ‘Mall.’
② The User may not use or cause any Third Party to use information with intellectual property rights belonging to the ‘Mall’ for reproduction, transmission, publishing, distribution, broadcasting or other profit-making use without prior consent of the ‘Mall.’
③ The ‘Mall’ shall notify the User when using the copyright belonging to the applicable User in accordance with mutual T&C.
● Article 22 (Resolution of Dispute)
① The ‘Mall’ shall apply and reflect the opinion or complaint made by User(s), and install and operate a process for compensation of consumers’ damages.
② The ‘Mall’ shall give priority to any opinion or complaint made by User(s). However, in the event that it may not be able to promptly deal with the matter, the ‘Mall’ shall notify the User with the cause and the final settlement schedule.
③ When a User files for Remedy of Damage regarding a dispute between the ‘Mall’ and the User, the matter may be commissioned for arbitration by the Fair Trade Commission or a Dispute Conciliation Services Organization selected by the City Mayor.
● Article 23 (Jurisdiction & Governing Law)
① All e-commerce related lawsuits between the ‘Mall’ and a User shall be in accordance with the address of the User at the time of indictment. If an address is nonexistent, then the lawsuit shall fall under exclusive jurisdiction of the district court in the vicinity of User’s place of residence. In the event that the address or residence of the User is not clear at the time of indictment or if User is a foreign resident, the lawsuit shall be filed to the competent court on the Civil Procedures Code.
② Any and all e-commerce-related lawsuits between the ‘Mall’ and a User shall be governed by the law of the Republic of Korea.
** Supplementary Provision (Effective Date)
The purpose of the following Terms and Conditions of Use(‘T&C’) is to establish guidelines on rights, duties and responsibilities of ZezeyaUsers utilizing the internet-related services (hereinafter referred to as the ‘Services’) provided by the Zezeya (hereinafter referred to as the ‘Mall’) operated by company (e-commerce company).『Unless transactions contradict its properties, the following terms apply to e-commerce transactions utilizing methods of PC communication, wireless and others』
● Article 2 (Definition)
① ‘Mall’ refers to a virtual business site established by company to trade goods or services (hereinafter referred to as ‘Goods and Services’) using computers and information communication facilities to provide Goods and Services to Users. The term can also be defined as a company operating a Zezeya.
② ‘User’ refers to a Member and Non-Member who has accessed the ‘Mall’ to use the services provided by the ‘Mall’ in accordance with this T&C.
③ ‘Member’ refers to a person who subscribes to become a Member by providing personal information to the ‘Mall’ and receive information about the ‘Mall’ and become a continual User of the services provided by the ‘Mall.’
④ ‘Non-Member’ refers to a User of services provided by the ‘Mall’ without subscription.
● Article 3 (Display, Explanation and Amendment of Terms and Conditions of Use)
① The ‘Mall’ shall, for easy recognition by Users, display the contents of this T&C, name of company and representative, business address(including an address handling customer complaints), phone number, fax number, email address, business license number, e-commerce permit number, and the name of personal information manager on the main page of the ‘Mall’. Only the content of this T&C can be displayed though a link page.
② Prior to User’s final agreement to this T&C, the ‘Mall’ shall provide a separate link or pop-up screen to obtain User’s verification on the terms of cancellation rights, delivery responsibilities, refund conditions and other important details.
③ The ‘Mall’ may make amendments within the permissible range without violating applicable laws such as Consumer Protection Laws, Regulation of T&C Act, e-commerce Transaction Act, Electronic Signature Act, Information and Communication Network Promotion Act, Door-To-Door Sales Act, and other related Consumer Protection Laws.
④ The ‘Mall’ shall specify the effective date and the reasons for amendment of the terms and have post on the initial screen for 7 days prior to effective date until the day before the effective date. If the amendment is modified to the User’s disadvantage, then the ‘Mall’ shall grant at least 30 days of grace period for notice. In this case, the ‘Mall’ shall clarify the ‘before and after’ changes in an ‘easy-to-understand’ manner.
⑤ When the ‘Mall’ makes an amendment to the T&C, the modified T&C shall be applied only to contracts concluded after the effective date, whereas all contracts concluded before the effective date will remain under the provisions of the old T&C. However, if the User who has already signed the contract wishes to have the amendments administered, then the User may send his/her intent to the ‘Mall’ and acquire consent from the ‘Mall’ within the notice period stated in Clause ③ and it shall be applied accordingly.
⑥ Any information not specified and interpreted in this T&C shall be in accordance with the e-commerce Transaction Guidelines and Related Consumer Protection Acts provided by the Fair Trade Commission and other applicable Consumer Protection Laws and Regulation of T&C Act.
● Article 4 (Provision & Replacement of Service)
① The ‘Mall’ shall perform the following duties:
1. Provide information regarding Goods and Services and conclude purchasing contracts.
2. Deliver Goods and Services on purchase contract.
3. Other duties designated by the ‘Mall.’
② The ‘Mall’ may replace Goods and Services provided in future T&C in the event that Goods and Services are sold out or technical specifications are revised. In this case, the ‘Mall’ shall immediately announce the replacement of Goods and Services and the date of application on the page where present Goods and Services are displayed.
③ In the event that Goods and Services are replaced because of a change in technical specifications or when Goods and Services are sold out, the ‘Mall’ shall immediately notify the cause of replacement to the addresses of the Users.
④ Following the previous Clause, the ‘Mall’ shall compensate for all damages caused. However, this shall not apply if the ‘Mall’ proves that such event is not caused by its intention or negligence.
● Article 5 (Suspension of Service)
① The ‘Mall’ may temporarily suspend its services as a result of the following reasons: maintenance of computers and telecommunications equipment, replacement or damage repairs, and interruption of communication.
⑤ The ‘Mall’ shall compensate User or any Third Party Member of damages caused by the temporary suspension of services due to reason(s) detailed in Clause ①. However, this shall not apply if the ‘Mall’ proves that such event is not caused by its intention or negligence.
② In the case of a conversion of business item, abandonment of business, merging between businesses and for other various reasons, the ‘Mall’ shall notify the consumer as specified in Article 8 and reward consumer in accordance with the conditions suggested by the original ‘Mall.’ However, if the ‘Mall’ does not advise such standard of compensation, the ‘Mall’ shall pay Users for their mileage or reserve in kind or cash of which value corresponds to the currency being used at the ‘Mall.’
● Article 6 (Membership)
① The User shall apply for Membership by expressing his/her intent to agree to this T&C after filling out the form designated by the ‘Mall’ with Member’s personal information.
② The ‘Mall’ shall register all Users who apply for Membership in the manner stipulated in Clause ① unless the User is not engaged in one of the following issues:
1. After the applicant has lost Membership for reasons indicated in Article 7 Clause ③, the applicant may acquire approval to re-subscribe for Membership three years after the loss of Membership.
2. Entry of false information or omission in the registration form.
3. If deemed that registering the User would result in significant hindrances to the ‘Mall.’
③ Establishment of Membership becomes effective at the time that the Member receives the ‘Mall’s approval of Membership.
④ The Member shall immediately notify any changes in his/her personal information to the ‘Mall in accordance with Article 15 Clause ① through email or other methods of communication.
● Article 7 (Withdrawal from Membership & Loss of Eligibility)
① Members of the ‘Mall’ may request, at any time, to withdraw from Membership and the ‘Mall’ shall immediately process the request.
② The ‘Mall’ may limit or suspend Membership for the following reasons:
1. Entry of false information or omission in the registration form.
2. If the purchase payment of goods and other ‘Mall’ usage related liabilities have not been paid for before the appointed date.
3. If Member interferes with others to use the ‘Mall’ or threatens the order of e-commerce (such as the illegal use of personal information).
4. If Member uses the ‘Mall’ to act against public order and morals prohibited by the law and this ‘T&C.’
③ The ‘Mall’ may forfeit Membership of the Member whose Membership was suspended or limited, if the same actions are repeated twice or more, or if the cause is not corrected within 30 days.
④ When the ‘Mall’ forfeits Membership, all information will be cancelled. Prior to cancellation, the ‘Mall’ shall notify the Member and give at least 30 days or more to grant an opportunity to explain the cause.
● Article 8 (Notification to Members)
① Any notifications from the ‘Mall’ will be sent to the email address designated in advance by the Member during registration.
② In the event of sending notifications to unspecified Members, a display of notifications on the notice board on the website for 1 week or more may replace sending emails. However, the ‘Mall’ shall send individual notice to a Member in regards to matters which may have a significant influence in his/her transaction.
● Article 9 (Application for Purchase)
The User shall apply for purchase in the following manner or in a similar manner, and the ‘Mall’ shall provide the User with the following information in an ‘easy-to-understand’ manner to aid in his/her request for purchase. However, Members are exempt from items 2 and 4 below.
1. Search and select Goods and Services
2. Enter name, address, phone number, email address (or mobile phone number)
3. Confirm matter(s) in respect to the contents of this T&C, limited cancellation policies, delivery fees, installation fees, and others
4. Express agreement to this T&C and confirm or refuse the above Item 3 (ex. mouse click)
5. Apply and confirm purchase of goods; Agree to allow confirmation of application from the ‘Mall’
6. Select payment method
● Article 10 (Conclusion of Contract)
① The ‘Mall’ may not accept request for purchase in Article 9 if it falls under one of the following items. In the event of concluding a contract with a minor, the ‘Mall’ shall notify that the failure to acquire agreement from a legal representative may cause cancellation of the contract by the minor him/herself or the legal representative.
1. Entry of false information or omission in the registration form
2. Purchase of cigarettes and liquor and other Goods and Services prohibited by the Youth Protection Law
3. If deemed that accepting application for purchase may cause technical problems to the ‘Mall’
② The contract is deemed to be concluded when the acceptance of the ‘Mall’ is delivered to the User in the form stipulated in Clause ① of Article 12.
③ The acceptance of the ‘Mall’ shall include confirmation on the User’s request for purchase, availability of sales, and correction or cancellation of the request for purchase.
● Article 11 (Payment Method)
The method of payment for Goods and Services purchased through the ‘Mall’ may be selected from the following items. The ‘Mall’ may not collect any additional fees regarding payment for Goods and Services.
1. Account transfer through phone banking, internet banking, mail banking and others.
2. Card payment through prepaid card, debit card, credit card, and others.
3. Online bank transfer
4. Electronic money
5. Payment upon receipt
6. Mileage points or points offered by the ‘Mall’
7. Gift voucher contracted or approved by the ‘Mall’
8. Other means of electronic payment
● Article 12 (Notice of Receipt, Change and Cancellation of Application for Purchase)
① The ‘Mall’ shall send a notice of receipt to the User after receiving the User’s application for purchase.
② In the case of a discord between the User’s intent and the received notice, the User may change or cancel the application for purchase immediately after receipt. If the request for change or cancellation is made prior to delivery, the ‘Mall’ shall process the request accordingly without any delay. In the event that payment has already been made, User shall follow the guidelines detailed in Article 15 - Cancellation of Purchase.
● Article 13 (Provision of Goods and Services)
① Unless otherwise specified, the ‘Mall’ shall take necessary measures such as customizing production and packaging and deliver Goods and Services within 7 days from the date of purchase. However, if the ‘Mall’ has already received payment in whole or in part, then delivery shall be processed within 2 business days from the date of receipt. In such instances, the ‘Mall’ shall take necessary measures to inform the User on procedures of provision and delivery status of Goods and Services.
② The ‘Mall’ shall specify delivery method, payer, and delivery time for each delivery method for the Goods and Services purchased by the User. In the event that the ‘Mall’ exceeds the designated period of delivery, it shall compensate the User for damages. However, this shall not apply if the ‘Mall’ proves that such event is not caused by its intention or negligence.
● Article 14 (Refund)
In the event that the Goods and Services are sold-out or unavailable and cannot be provided or delivered to a User who applied for purchase, the ‘Mall’ shall notify the User without any delay, and if payment for Goods and Services has already been made in advance, the ‘Mall’ shall take necessary measures or refund payment within 2 business days from the date of receipt.
● Article 15 (Effect of Cancellation of Purchase)
① In the event of a return of Goods from a User, the ‘Mall’ shall refund payment of Goods within 3 business days. In the event of a delay in refund, the ‘Mall’ shall pay User with the interest calculated by the number of days delayed with the overdue interest rate set by the Fair Trade Commission.
② In regards to the above-mentioned case, if the User made payment of Goods with credit card or electronic money, the ‘Mall’ shall immediately request the business who provided such payment method to suspend or cancel payment.
③ In the event of any cancellation of purchase, the User shall bear the costs arising from returning the Goods. On the account of the User’s cancellation of purchase, the ‘Mall’ shall not claim charge for cancellation or compensation for damage. However, in the event of a cancellation of purchase caused by a discord in the contents of Goods and the advertisement or the provision of contract, the ‘Mall’ shall bear the costs of returning the Goods.
④ If the User bore the delivery fees when he/she received the Goods, the ‘Mall’ shall specify and make noticeable as to who would bear the delivery fees upon cancellation of purchase.
● Article 16 (Protection of Personal Information)
① The ‘Mall’ collects a minimum amount of information necessary to execute the purchase contract with Users. The following items are necessary information and others are optional.
1. Name
2. Address
3. Phone number
4. Preferred ID (for Members)
5. Password (for Members)
6. Email address (or mobile phone number).
② The ‘Mall’ must obtain approval from User when collecting personal information used for identification/verification of User.
③ Personal information may not be used for any other purposes or be provided to any Third Party without the approval of the User, and the ‘Mall’ shall be responsible for any violation of the matter. Except for the following case items:
1. For delivery of Goods, the ‘Mall’ provides the delivery service provider with minimum information of User(name, address, phone number) to perform such duty
2. For statistics, academic research or market research purposes, using the information provided in a form where individuals are not identifiable
3. For transacting payment of Goods requiring personal information
4. For personal identification purposes to prevent illegal use of personal information
5. For an inevitable case by regulation of law or legislation
④ In the event that the ‘Mall’ is required to acquire the approval of User by Clause ② and ③, the ‘Mall’ shall specify its personal information manager (affiliation, name, phone number, other contact information), purpose of collection and use of information, information about Third Party (recipient, purpose of provision and the information to be provided), and the provisions stipulated in Clause ② of Article 22 of the Law related to the Stimulation of Use of Information and Communication Network & Information Protection. The User may at any time cancel his/her approval.
⑤ User may, at any time, request for confirmation and correction of error in their personal information possessed by the ‘Mall,’ and the ‘Mall’ shall be responsible for taking any necessary measures without any delay. In the event that a User requests for the correction of an error, the ‘Mall’ shall not use the applicable personal information until error is corrected.
⑥ For protection of personal information, the ‘Mall’ shall limit the number of managers and be responsible for any damages caused by loss, disclosure or falsification of personal information of the User which includes credit card and bank account information.
⑦ The ‘Mall’ or any Third Parties who received personal information from the ‘Mall,’ shall without any delay destroy all personal information once the purpose of collection has been achieved.
● Article 17 (Obligations of the ‘Mall’)
① The ‘Mall’ shall not take any actions against public policy or actions restricted by the law and this T&C. The ‘Mall’ shall put its best efforts in providing Goods and Services on a stable basis in accordance with the provisions in this T&C.
② The ‘Mall’ shall be equipped with a security system to protect personal information of Users (including credit information) and provide a safe environment for Users to use the online services.
③ In accordance with Article 3 of the Law related to 『Fairness of Display and Advertisement』, the ‘Mall’ shall be responsible to compensate User(s) if damages were caused by displaying or adding unjust or unreasonable advertisement for certain Goods and Services
④ The ‘Mall’ shall not send any profit-making emails which are not wanted by Users.
● Article 18 (Obligations for ID & Password of Member)
① Member shall be responsible for the management of his/her ID and password, except for the case in Article 17.
② Member shall not allow any Third Party to use his/her ID and password.
③ When a Member recognizes that his/her ID and/or password is stolen or is being used by a Third Party, the Member shall immediately notify the ‘Mall’, and follow the instructions of the ‘Mall.’
● Article 19 (Obligations of User)
Users shall not:
1. Register false information at the time application or revision of information
2. Use others’ personal information
3. Change information displayed on the ‘Mall’
4. Remit or display information (computer program and others) other than the information put on by the ‘Mall’
5. Infringe copyright or intellectual property rights of the ‘Mall’ or the Third Party
6. Take any action that harms the reputation and interrupts the operation of the ‘Mall’ or a Third Party
7. Disclose or display any information containing indecent or violent message, video, voice, and other information going against good public order and morals.
● Article 20 (Relationship between Linking Mall & Linked Mall)
① In the event that the main mall and the sub-mall are linked with a hyperlink (ex. the subject of hyperlink includes text, image and video), the former is called as the Linking Mall (Website) and the latter is called as the Linked Mall (Website).
② If the Linking Mall specifies and notifies the fact that it is not responsible for any transaction with the User for any Goods and Services independently provided by the Linked Mall on the initial page of the website of the Linking Mall or a pop-up window, then the Linking Mall is not responsible for such transaction.
● Article 21 (Copyright & Limitation of Use)
① The copyright and other intellectual property rights for the works produced by the ‘Mall’ shall belong to the ‘Mall.’
② The User may not use or cause any Third Party to use information with intellectual property rights belonging to the ‘Mall’ for reproduction, transmission, publishing, distribution, broadcasting or other profit-making use without prior consent of the ‘Mall.’
③ The ‘Mall’ shall notify the User when using the copyright belonging to the applicable User in accordance with mutual T&C.
● Article 22 (Resolution of Dispute)
① The ‘Mall’ shall apply and reflect the opinion or complaint made by User(s), and install and operate a process for compensation of consumers’ damages.
② The ‘Mall’ shall give priority to any opinion or complaint made by User(s). However, in the event that it may not be able to promptly deal with the matter, the ‘Mall’ shall notify the User with the cause and the final settlement schedule.
③ When a User files for Remedy of Damage regarding a dispute between the ‘Mall’ and the User, the matter may be commissioned for arbitration by the Fair Trade Commission or a Dispute Conciliation Services Organization selected by the City Mayor.
● Article 23 (Jurisdiction & Governing Law)
① All e-commerce related lawsuits between the ‘Mall’ and a User shall be in accordance with the address of the User at the time of indictment. If an address is nonexistent, then the lawsuit shall fall under exclusive jurisdiction of the district court in the vicinity of User’s place of residence. In the event that the address or residence of the User is not clear at the time of indictment or if User is a foreign resident, the lawsuit shall be filed to the competent court on the Civil Procedures Code.
② Any and all e-commerce-related lawsuits between the ‘Mall’ and a User shall be governed by the law of the Republic of Korea.
** Supplementary Provision (Effective Date)
Order Policy
Zezeya is a site that provides overseas shipping directly from Korea, so if you place an order without all the information required for overseas shipping, delivery difficulties will arise.
Accordingly, if you do not enter all the information required for delivery to each country, we will contact you by email. If there is no response, delivery may be held indefinitely.
If there is a delivery problem and the product cannot be shipped, or if there is no response from the buyer for more than a week from the order date, Zezeya reserves the right to cancel the customer's order at its discretion.
If there is information that needs to be urgently modified after completing the order (if the buyer is unable to change it), or if a cancellation request is unavoidable, please contact cs.zezeya@gmail.com immediately.
** Email is the fastest confirmation method. In the case of Instagram DM, confirmation may be delayed.
Please note that some orders may be delivered immediately after order completion depending on the delivery situation, so cancellation may not always be possible.
Accordingly, if you do not enter all the information required for delivery to each country, we will contact you by email. If there is no response, delivery may be held indefinitely.
If there is a delivery problem and the product cannot be shipped, or if there is no response from the buyer for more than a week from the order date, Zezeya reserves the right to cancel the customer's order at its discretion.
If there is information that needs to be urgently modified after completing the order (if the buyer is unable to change it), or if a cancellation request is unavoidable, please contact cs.zezeya@gmail.com immediately.
** Email is the fastest confirmation method. In the case of Instagram DM, confirmation may be delayed.
Please note that some orders may be delivered immediately after order completion depending on the delivery situation, so cancellation may not always be possible.
Order Cancel Policy
In the case of 'order cancellation', the possibility is determined depending on the status of the current order.
In 'Pending' status, you can freely cancel your order because it has not yet been packaged.
If the status is [Preparing Shipment] or [Awaiting Shipping], you must request cancellation to Zezeya as quickly as possible because our logistics and packaging team is already preparing the product!
In [In Transit] status, orders have already been shipped from our warehouse and transferred to each delivery company, so order cancellation is not possible except in special cases.
In 'Pending' status, you can freely cancel your order because it has not yet been packaged.
If the status is [Preparing Shipment] or [Awaiting Shipping], you must request cancellation to Zezeya as quickly as possible because our logistics and packaging team is already preparing the product!
In [In Transit] status, orders have already been shipped from our warehouse and transferred to each delivery company, so order cancellation is not possible except in special cases.
Payment / Refund policy
Refunds for all payments will be made through the payment company used when ordering.
If the buyer requests cancellation or refund from Zezeya and the Zezeya administrator approves it, the administrator will automatically request payment cancellation and refund without the buyer having to make a separate request.
If you request a refund after payment, the actual refund period for the payment amount varies depending on the payment company.
In particular, in the case of overseas payments, if there is a unique issue, it may take up to 2 to 3 weeks based on business days. (If there are no issues, it may take up to 5 business days.)
If the buyer requests cancellation or refund from Zezeya and the Zezeya administrator approves it, the administrator will automatically request payment cancellation and refund without the buyer having to make a separate request.
If you request a refund after payment, the actual refund period for the payment amount varies depending on the payment company.
In particular, in the case of overseas payments, if there is a unique issue, it may take up to 2 to 3 weeks based on business days. (If there are no issues, it may take up to 5 business days.)
Exchange / Return Policy
You can apply for exchange/return on our website, and we will contact you via email after confirmation.
Zezeya will not process a refund until an official result is received from the shipping company.
If a problem occurs during the delivery process, the buyer must present video evidence. (Evidence such as photos may not be accepted by the delivery company.)
For example, Zezeya only delivers normal products, but if the box is damaged due to the fault of the delivery company and the products inside are damaged, there must be evidence to prove this,
so delivery may be completed with the package damaged. In this case, we recommend that you shoot a video first before opening the box.
In the case of exchange or return due to customer change of mind, the return and shipping costs must be borne by the customer.
Since international shipping costs vary by country, we will inform you of the exact shipping cost separately. Depending on the situation, you may be charged a larger fee than the order amount,
so we do not recommend processing a return unless there are unusual circumstances.
When exchange or return is not possible due to customer change of mind:
- When more than a week has passed since delivery completion (Standard for delivery completion: Based on the delivery completion date recorded by the delivery company.)
- If the value of the product is damaged due to damaged packaging, use or partial consumption, missing components, product defects, etc.
- If the product is not received due to customs duties/dangerous goods/prohibited goods/customs clearance refusal
(As these issues vary from country to country, customers should check with their local customs office for more details to avoid potential problems. Zezeya is not responsible for any problems resulting from this.)
Zezeya will not process a refund until an official result is received from the shipping company.
If a problem occurs during the delivery process, the buyer must present video evidence. (Evidence such as photos may not be accepted by the delivery company.)
For example, Zezeya only delivers normal products, but if the box is damaged due to the fault of the delivery company and the products inside are damaged, there must be evidence to prove this,
so delivery may be completed with the package damaged. In this case, we recommend that you shoot a video first before opening the box.
In the case of exchange or return due to customer change of mind, the return and shipping costs must be borne by the customer.
Since international shipping costs vary by country, we will inform you of the exact shipping cost separately. Depending on the situation, you may be charged a larger fee than the order amount,
so we do not recommend processing a return unless there are unusual circumstances.
When exchange or return is not possible due to customer change of mind:
- When more than a week has passed since delivery completion (Standard for delivery completion: Based on the delivery completion date recorded by the delivery company.)
- If the value of the product is damaged due to damaged packaging, use or partial consumption, missing components, product defects, etc.
- If the product is not received due to customs duties/dangerous goods/prohibited goods/customs clearance refusal
(As these issues vary from country to country, customers should check with their local customs office for more details to avoid potential problems. Zezeya is not responsible for any problems resulting from this.)
Out of Stock Issue
When placing an order on Zezeya, “★If the ordered product is sold out, I agree to cancel it at our discretion and ship the remaining products.” You are required to agree to this.
Accordingly, if a product is unavoidably sold out due to Zezeya's inventory conditions after the buyer places an order, we will cancel the order at our discretion and ship the remaining products.
If the number of cancellations is large or the cancellation amount is large, we will contact you separately at the email address you provided when ordering.
Accordingly, if a product is unavoidably sold out due to Zezeya's inventory conditions after the buyer places an order, we will cancel the order at our discretion and ship the remaining products.
If the number of cancellations is large or the cancellation amount is large, we will contact you separately at the email address you provided when ordering.
Customs Issues
[Tariff Notice]
Customers in each country are solely responsible for all issues related to customs duties, including customs duties, import taxes, and value-added taxes.
Customs issues vary from country to country, so customers should check with their local customs office for additional information to avoid potential problems.
Please note that Zezeya cannot be held responsible for this as we do not know the information and regulations for all countries.
[Tariff Refusal]
We are not responsible for packages that are 'rejected' by customs for any reason, including refusal to pay taxes, prohibited items for import, or other customs-related issues.
If a rejected package is returned to us, we are not responsible for reshipping it.
Customers in each country are solely responsible for all issues related to customs duties, including customs duties, import taxes, and value-added taxes.
Customs issues vary from country to country, so customers should check with their local customs office for additional information to avoid potential problems.
Please note that Zezeya cannot be held responsible for this as we do not know the information and regulations for all countries.
[Tariff Refusal]
We are not responsible for packages that are 'rejected' by customs for any reason, including refusal to pay taxes, prohibited items for import, or other customs-related issues.
If a rejected package is returned to us, we are not responsible for reshipping it.
Defective Member
1. Slandering or insulting others is prohibited.
2. Posting inappropriate content, illegal activities, copyright infringement, etc. are strictly prohibited.
3. Abuse of the site for malicious purposes is strictly prohibited.
4. If violations (multiple IDs, unauthorized issuance of benefits, etc.) are discovered while using the site, the member may be subject to sanctions such as restrictions on site use.
If you have any objection to the sanctions, please contact us via email.
(Please note that sanctions can only be lifted after confirmation by Zezeya if sufficient detailed evidence and information is provided.)
2. Posting inappropriate content, illegal activities, copyright infringement, etc. are strictly prohibited.
3. Abuse of the site for malicious purposes is strictly prohibited.
4. If violations (multiple IDs, unauthorized issuance of benefits, etc.) are discovered while using the site, the member may be subject to sanctions such as restrictions on site use.
If you have any objection to the sanctions, please contact us via email.
(Please note that sanctions can only be lifted after confirmation by Zezeya if sufficient detailed evidence and information is provided.)
Dangerous/prohibited Items
Different countries have different policies on the issue of hazardous products.
We are not responsible for informing you of this information, so you should check with your country's customs office to determine whether the product you purchased is hazardous.
ex.
- In countries with food regulations, products such as Collagen Stick and Ramyun may be classified as prohibited items.
- Among cosmetics, gas-type products are classified as dangerous goods because they cannot be carried on flights. (All Zezeya shipments are delivered by air.)
We are not responsible for informing you of this information, so you should check with your country's customs office to determine whether the product you purchased is hazardous.
ex.
- In countries with food regulations, products such as Collagen Stick and Ramyun may be classified as prohibited items.
- Among cosmetics, gas-type products are classified as dangerous goods because they cannot be carried on flights. (All Zezeya shipments are delivered by air.)
etc
[Request for refund due to promotion]
Zezeya is constantly running various events and promotions, so product prices may vary in real time. Therefore, the price of already completed orders cannot be adjusted or compensated for under the promotion.
[You received another package or texture item]
Beauty brands develop new formulas and often change product packaging. Therefore, when a new formula or version is renewed, the packaging of the product may change or the texture may be slightly different.
[The color of the actual product is different from the photo]
Please note that the actual color may differ slightly from the photo depending on the device used and the individual's skin tone.
Therefore, exchange or refund of products due to this is not possible.
[If you did not receive the sample gift]
Sample freebies are limited in quantity, so if they are sold out at the time of shipment, they may not be provided. Refunds, etc. cannot be processed due to this.
Zezeya is constantly running various events and promotions, so product prices may vary in real time. Therefore, the price of already completed orders cannot be adjusted or compensated for under the promotion.
[You received another package or texture item]
Beauty brands develop new formulas and often change product packaging. Therefore, when a new formula or version is renewed, the packaging of the product may change or the texture may be slightly different.
[The color of the actual product is different from the photo]
Please note that the actual color may differ slightly from the photo depending on the device used and the individual's skin tone.
Therefore, exchange or refund of products due to this is not possible.
[If you did not receive the sample gift]
Sample freebies are limited in quantity, so if they are sold out at the time of shipment, they may not be provided. Refunds, etc. cannot be processed due to this.
Sereal Coupon
You can find cereal coupons by checking Zezeya's official SNS channels. Don’t miss out on the benefits of new promotions and discount coupons that take place every time!
Serial CODE:
1. Go to the serial coupon link LINK! and write the code in the blank space!
2. Click the Register button next to complete the coupon issuance!
3. Apply the coupon to your order to receive an additional discount!
Benefits or discount coupons must be used only in the normal manner.
Obtaining benefits through fraudulent means (creating virtual IDs, entering fictitious birthdays, etc.) is strictly prohibited, and members who do so may be subject to sanctions.
Serial CODE:
1. Go to the serial coupon link LINK! and write the code in the blank space!
2. Click the Register button next to complete the coupon issuance!
3. Apply the coupon to your order to receive an additional discount!
Benefits or discount coupons must be used only in the normal manner.
Obtaining benefits through fraudulent means (creating virtual IDs, entering fictitious birthdays, etc.) is strictly prohibited, and members who do so may be subject to sanctions.
Discount Code
You can check the discount code directly on the Zezeya website! Please note that unlike general coupons, discount codes must be entered directly on the order form for the discount to be applied.
D/C(Discount) CODE:
1. Put the items you want to purchase into the shopping cart.
2. Go to the order form.
3. Write the code in Discount Code at the bottom of the order page!
4. Click Apply right next to it to apply the discount!
Benefits or discount coupons must be used only in the normal manner.
Obtaining benefits through fraudulent means (creating virtual IDs, entering fictitious birthdays, etc.) is strictly prohibited, and members who do so may be subject to sanctions.
D/C(Discount) CODE:
1. Put the items you want to purchase into the shopping cart.
2. Go to the order form.
3. Write the code in Discount Code at the bottom of the order page!
4. Click Apply right next to it to apply the discount!
Benefits or discount coupons must be used only in the normal manner.
Obtaining benefits through fraudulent means (creating virtual IDs, entering fictitious birthdays, etc.) is strictly prohibited, and members who do so may be subject to sanctions.
Membership Level
WELCOME : New member
FAMILY: Zezeya's Family! (Members with purchase history)
DANGOL : Purchase Over $600 (In the Previous 6 Months)
DANGOL receives an additional 3% discount on each order, and provides a coupon for a 15% discount every month. (Over Order)
FAMILY receives an additional 1% discount on each order!
FAMILY: Zezeya's Family! (Members with purchase history)
DANGOL : Purchase Over $600 (In the Previous 6 Months)
DANGOL receives an additional 3% discount on each order, and provides a coupon for a 15% discount every month. (Over Order)
FAMILY receives an additional 1% discount on each order!
Promotion
Deal/Clearance
DEAL : Only ! Buy a variety of products at very low prices. ONLY Zezeya!
Clearance : Find products nearing their expiration date at the lowest possible price!
**Refunds/cancellations are not possible due to lack of expiration date.
Clearance : Find products nearing their expiration date at the lowest possible price!
**Refunds/cancellations are not possible due to lack of expiration date.
First Purchase Deal
The first purchase deal is a benefit for ‘first-time purchasers’ at Zezeya!
You can purchase various items every month for just . Sign up now and enjoy this special benefit!
You can purchase various items every month for just . Sign up now and enjoy this special benefit!
Skin MBTI
Do you know exactly what type of skin you have? :)
Take the Skin MBTI test at Zezeya and check your exact skin type and recommended products!
"" What is Skin MBTI?? ""
""Skin MBTI"" refers to a playful adaptation of the Myers-Briggs Type Indicator (MBTI) personality system applied to skin types or skincare preferences.
The MBTI is a popular psychological tool that categorizes individuals into 16 distinct personality types based on their preferences in four dimensions: Introversion/Extraversion, Sensing/Intuition, Thinking/Feeling, and Judging/Perceiving.
In the context of skincare, ""Skin MBTI"" might categorize different skin types or skincare approaches using similar dichotomies.
For example, one might categorize their skin as needing more hydration versus oil control (akin to introverted vs. extraverted), or preferring chemical exfoliants over physical ones (similar to thinking vs. feeling).
It’s a fun and relatable way to discuss and personalize skincare routines, but it’s not a medically recognized classification.
Take the Skin MBTI test at Zezeya and check your exact skin type and recommended products!
"" What is Skin MBTI?? ""
""Skin MBTI"" refers to a playful adaptation of the Myers-Briggs Type Indicator (MBTI) personality system applied to skin types or skincare preferences.
The MBTI is a popular psychological tool that categorizes individuals into 16 distinct personality types based on their preferences in four dimensions: Introversion/Extraversion, Sensing/Intuition, Thinking/Feeling, and Judging/Perceiving.
In the context of skincare, ""Skin MBTI"" might categorize different skin types or skincare approaches using similar dichotomies.
For example, one might categorize their skin as needing more hydration versus oil control (akin to introverted vs. extraverted), or preferring chemical exfoliants over physical ones (similar to thinking vs. feeling).
It’s a fun and relatable way to discuss and personalize skincare routines, but it’s not a medically recognized classification.
Zezeya Box
Zezeya Box consists of items hand-selected by Zezeya MDs.
Purchase a variety of items, from popular products to new brands, at reasonable prices!
Click here to visit Zezeya Box
Purchase a variety of items, from popular products to new brands, at reasonable prices!
Click here to visit Zezeya Box
Article
[Article] The bulletin board is for information sharing.
There are a total of 8 categories, and you can view various article information for each category topic!
- SKINCARE
- MAKEUP
- HAIR&BODY
- BEUATY INFO
- K-FOOD
- K-TRAVEL
- K-CULTURE
- ALL INFO
** Read various articles on the bulletin board, and check the discount code at the bottom of the article post to purchase at a cheaper price!
There are a total of 8 categories, and you can view various article information for each category topic!
- SKINCARE
- MAKEUP
- HAIR&BODY
- BEUATY INFO
- K-FOOD
- K-TRAVEL
- K-CULTURE
- ALL INFO
** Read various articles on the bulletin board, and check the discount code at the bottom of the article post to purchase at a cheaper price!
App
Install Zezeya's app and enjoy shopping in a more convenient and faster environment!
Special benefits provided only when installing the app!
App installation points : 2USD
Push notification ON points : 1 USD
Special benefits provided only when installing the app!
App installation points : 2USD
Push notification ON points : 1 USD
ZEDDY
ZEDDY is Zezeya's UGC Creator.
Our site's ZEDDY program provides a special opportunity for individuals who operate various social media platforms.
We want to collaborate with active community members to make the site more diverse and rich.
**joining condition**
Anyone can participate in our UGC Creator Program under simple conditions. Anyone who operates their own SNS account and is registered with Zezeya.com can apply!
**Selection criteria**
To be selected as a creator, you must meet several criteria:
- Number of followers: We consider the number of followers to measure the influence and social awareness of the creator.
- Account management status: We evaluate the account management status by considering the upload frequency of posts, the level of account activation, etc.
- Proactivity: Evaluates the degree of participation and willingness to cooperate with our community.
- Post quality: The quality of the post is evaluated considering the content of the post, photo/video quality, creativity, etc.
These criteria are directly reviewed by Zezeya staff to select creators.
**Benefits**
Those selected as creators can enjoy various benefits. Details on this are yet to be confirmed, but expected benefits may include:
- Product sponsorship: We plan to provide opportunities to experience and review the latest products through brand sponsorship.
- Priority news and event participation: You can access information faster by giving priority access to new news and events.
- Community activity and promotion support: You can help revitalize the community by supporting and promoting the activities of creators through our platform.
**caution**
Once selected as a creator, there are a few precautions to follow:
- Please upload sincere reviews and posts about sponsored products.
- You must faithfully respond to Zezeya’s contacts and requests.
- If there is a lack of cooperation or inappropriate product reviews, future benefits may be limited.
The ZEDDY UGC Creater program will play an important role in helping Zezeya and ZEDDY work together to grow and develop together. Thanks for joining us!
Our site's ZEDDY program provides a special opportunity for individuals who operate various social media platforms.
We want to collaborate with active community members to make the site more diverse and rich.
**joining condition**
Anyone can participate in our UGC Creator Program under simple conditions. Anyone who operates their own SNS account and is registered with Zezeya.com can apply!
**Selection criteria**
To be selected as a creator, you must meet several criteria:
- Number of followers: We consider the number of followers to measure the influence and social awareness of the creator.
- Account management status: We evaluate the account management status by considering the upload frequency of posts, the level of account activation, etc.
- Proactivity: Evaluates the degree of participation and willingness to cooperate with our community.
- Post quality: The quality of the post is evaluated considering the content of the post, photo/video quality, creativity, etc.
These criteria are directly reviewed by Zezeya staff to select creators.
**Benefits**
Those selected as creators can enjoy various benefits. Details on this are yet to be confirmed, but expected benefits may include:
- Product sponsorship: We plan to provide opportunities to experience and review the latest products through brand sponsorship.
- Priority news and event participation: You can access information faster by giving priority access to new news and events.
- Community activity and promotion support: You can help revitalize the community by supporting and promoting the activities of creators through our platform.
**caution**
Once selected as a creator, there are a few precautions to follow:
- Please upload sincere reviews and posts about sponsored products.
- You must faithfully respond to Zezeya’s contacts and requests.
- If there is a lack of cooperation or inappropriate product reviews, future benefits may be limited.
The ZEDDY UGC Creater program will play an important role in helping Zezeya and ZEDDY work together to grow and develop together. Thanks for joining us!
Experience Team (Comming Soon)
Currently in preparation! Coming Soon..!
Zezeya
Zezeya.com is the best online shopping mall where you can purchase Korean products at the most reasonable prices!
We sell a variety of brands and over +1,500 types of Korean products, and we always do our best to provide the highest quality products.
Amazing promotions and regular events happening every day!
We sell a variety of brands and over +1,500 types of Korean products, and we always do our best to provide the highest quality products.
Amazing promotions and regular events happening every day!
Annecy
‘Annecy Co., Ltd.’, the parent company of zezeya.com
Annecy is a company that distributes Korean cosmetics around the world.
Annecy's top priority is to lead sales and trends in line with global trends.
The company continuously investigates new cosmetic trends, pioneers new paths to meet the needs of all customers, and does its best to provide innovative value to customers.
We lead the export of K-beauty products through price competitiveness and differentiation strategies by securing various distribution channels and suggesting optimal supply rates.
Annecy is a company that distributes Korean cosmetics around the world.
Annecy's top priority is to lead sales and trends in line with global trends.
The company continuously investigates new cosmetic trends, pioneers new paths to meet the needs of all customers, and does its best to provide innovative value to customers.
We lead the export of K-beauty products through price competitiveness and differentiation strategies by securing various distribution channels and suggesting optimal supply rates.
1:1 QnA
We are always grateful to all customers who love and support Zezeya.
We are doing our best to provide better customer service.
We will do our best to pay attention to your precious opinions to make all of you more beautiful with Zezeya.
CUSTOMER SERVICE
C/S Mail : cs.zezeya@gmail.com
Contact Mail : contact.zezeya@gmail.com
We are doing our best to provide better customer service.
We will do our best to pay attention to your precious opinions to make all of you more beautiful with Zezeya.
CUSTOMER SERVICE
C/S Mail : cs.zezeya@gmail.com
Contact Mail : contact.zezeya@gmail.com
